Learn about our premium resource and portfolio management platform, 10,000ft by Smartsheet. Remember, the solution you choose must address your unique business needs. It often includes change, patch and security management. The term infrastructure has been used throughout history to describe the large and complex structures of military projects, civil projects, and public utilities. Network infrastructure involves all the interconnected hardware and internet components that must be configured to transport data and allow access into and out of your infrastructure. The hardware infrastructure is physically connected through cabling or wireless access points. Use of this site signifies your acceptance of BMC’s, IT Infrastructure Planning: How To Get Started, Software as a Service (SaaS), Infrastructure as a Service (IaaS), or Platform as a Service (PaaS) environments, Infrastructure Monitoring vs Management: What’s The Difference. In other words, all processes involved with how your IT system operates is (or can be) IT infrastructure management. Here are some of the most common technology infrastructure management types: OS management: Oversees environments running the same OS by providing content, patch, provisioning, and subscription management. Due to several challenges in managing IT infrastructure, service providers must devise an effective strategy and approach that involves complex systems and processes to maintain a competitive edge. Trend analysis and reporting across multiple data sources, Threshold value alerting, triggers, and remediation, Ability to “self-learn” to enhance operational functions, Heterogeneous environment support, including virtual and cloud, Communication and support for Amazon Web Services (AWS), Google, and Microsoft Azure, Support for industry standard protocols, such as WMI and SMTP, Detection of problematic resources and perform preventative action, Network utilization and system health checks, Support for common services such as Active Directory and Microsoft Exchange, Rapid response to changing and disruptive conditions, Flexible and agile procedures that lead to proactive (rather than reactive) management strategies, Automated work reduces labor, costs, and impactful events and incidents, allows better capacity planning, centralizes information, and provides near real-time information and reporting, Streamlined day-to-day functions and operations free up time for personnel so they can better plan for and meet demands of overall business strategy, including scaling for competitive growth, Improved customer satisfaction and overall performance, Reduced downtime by accelerating deployments and decreasing repair time. Enterprise IT infrastructure typically refers to components required for the existence, operation and management of an enterprise IT environment. As Gartner literature on the event explains, “Transformation requires a solid foundation from which to drive and deliver sustained business value.” To that end, the three-day agenda for the event is packed with seminars on cloud solutions, technology trends, and harnessing the IoT, to both educate and dispel “outdated beliefs and practices” when adopting or enhancing IT infrastructure practices and management. This is the right study programme for you if you are interested in modern computer systems, networks, and the "internet-of-things". Learn more about BMC ›. Remember the road. But be aware there are some instances where this line is crossed. The solutions available today focus on multipurpose functionality to support homogeneous or heterogeneous business environments. Gartner defines IT infrastructure this way: IT infrastructure is the system of hardware, software, facilities, and service components that support the delivery of business systems and IT-enabled processes. Much like a physical road does not load trucks, the infrastructure road does not load up informational vehicles. The Infrastructure Manager works alongside the service desk, security, development, and project managers to deliver IT services to the organization. Management Philosophy of Global Aviation Infrastructure - Global Aviation Infrastructure is a leading name in aviation and the management of direct infrastructure investment. This is referred to as IT infrastructure management. We have poised ourselves as one of the best in the industries. IT infrastructure management deals with the oversight of key IT infrastructure elements that are required to deliver business services. Overall, IT infrastructure management is closely aligned with overall corporate operations, strategies, and goals. Cold vs Hot Data Storage: What’s The Difference? Behavior that supports these outcomes include: Although IT infrastructure management is implemented to simplify processes, it can also be disruptive, especially in the initial deployment. In smaller organizations, the Infrastructure Manager will report to the CIO or senior leader in the IT organization. Today the term is used to encompass the ever-growing foundations, structural components, and relationships of today’s integrated business frameworks. As technology evolved from basic computing to the Internet and beyond, business operations quickly became dependent on technology. 26,748 IT Infrastructure Manager jobs available on Indeed.com. Infrastructure delivers informational output from business applications, just as a road delivers products loaded onto trucks. All Rights Reserved Smartsheet Inc. Understanding Remote Infrastructure Management, How to Choose the Right IT Infrastructure Management Solution, IT Infrastructure Management for Healthcare, A Better Way to Manage IT Infrastructure and Operations with Smartsheet, Gartner Research’s IT Infrastructure and Operations Management Summit. Tell me whether these items are IT infrastructure. Technical skills for dealing with infrastructure hardware include: Going back to my analogy that your IT infrastructure is a road, the hardware infrastructure are the building blocks and components needed to build an infrastructure road. The cloud, Internet of Things (IoT), and mobility have and will continue to impact business operations. Please let us know by emailing [email protected] Business application software is generally anything that enables business processes. Infrastructure project management involves many of the general project management elements like planning, execution, monitoring, testing, and project closure. Infrastructure Managers are employed anywhere that has a large, self-contained network of devices. This programme develops and trains IT experts with state-of-the-art know-how. Physical infrastructure hardware includes: Hardware skills also include managing any cloud infrastructure services your organization may use, where services have migrated to the cloud. From core to cloud to edge, BMC delivers the software and services that enable nearly 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. Once you get the hang of it, you can easily determine whether something falls under IT infrastructure. Soon to be by Smartsheet. Joe Hertvik works in the tech industry as a business owner and an IT Director, specializing in Data Center infrastructure management and IBM i management. We monitor 270 beacons for temperature, power, battery status, lamp status, and many other failure points from our traffic control center with cloud-based software. Learn how the flexible, extensible Smartsheet platform can help your organization achieve more. They maintain the technology that supports the daily operations, such as Internet, email, and data accessibility. Leave managing your infrastructure to us and focus on your business. Infrastructure apps are generally purchased third-party applications that are configured by infrastructure staff. In larger organizations, the Infrastructure Manager may report to an Operations Director that oversees additional areas. Report on key metrics and get  real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed. It is no surprise that this unique and growing challenge associated with IT infrastructure management, IoT, and cloud are main topics at Gartner Research’s IT Infrastructure and Operations Management Summit in 2017. The word was first used in 1875 in France to describe railroad planning. To succeed in today’s technology-driven business environment, an established IT infrastructure management plan is essential. Before choosing a solution, IT management staff must first define the services, controls, and reporting that are both required and desired to enhance operations - before calling in vendors for demonstrations. Since the transition, failures have dropped by 80 percent, saving over 200 total man hours.”. Here is the list of things that are not usually included as IT infrastructure: But note. IT infrastructure management is the coordination of IT resources, systems, platforms, people, and environments. This highlights that a firm foundation is needed to support a strong organizational framework. Join us for a re-imagined, innovative virtual experience to get inspired, get connected, and see what's possible. Grow faster without investing in infrastructure. Here is a picture of the components that (IMHO) make up an IT infrastructure. Remember the road. For any sized company or government agency, the rapidly expanding implementation of today’s technology creates unique and critical business challenges. infrastructure management (IM) For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness. IT infrastructure management in a healthcare organization offers a way to track, manage, and store resources, operations and process information, and protected health information (PHI). Infrastructure software is generally anything that enables IT processes. IT Infrastructure Managers require a specific set of skills. The promise from vendors, such as ease of deployment, day-to-day functionality, multi-tiered reporting, security enhancements, and capacity optimization also extend to the ability to go from “putting out fires” to proactive management strategies that leverage technology, data, and information for competitive growth. Smartsheet is a work execution platform that enables healthcare companies to improve work efficiency, scale business processes, and securely manage and store PHI, while meeting or exceeding all of HIPAA’s regulatory requirements. With these demands, the landscape of IT services and its management continues to become more complex and larger in scope. Business user requirements and consumer expectations for reliable IT services continue to grow. Because of the complexity of IT infrastructure, it is not uncommon for IT infrastructure management to be broken into substructures, such as systems management, network management, and storage management. Management of your IT infrastructure also includes network management, managing and minimizing IT risks, communication, configuration management (maintenance), virtualization, and capacity planning. Like local authorities, IT infrastructure managers manage their own individual piece of the road and its access to the internet. Patch Management. An efficient IT infrastructure management service is a must for businesses to have to become agile, secure, service-oriented and of course customer focused for a wow user moment. Here are some examples of what I would consider infrastructure software versus business application software: That said, there is also some overlap between infrastructure and business application software. How did you do? In most instances, the programming versus server and utility software comparisons holds up. Joe owns Hertvik Business Services, a content strategy business that produces white papers, case studies, and other content for the tech industry. Especially when considering other IT infrastructure-adjacent professions such as Data Center Manager, Network Manager, DevOps, database administrator, Application Support, Service Desk management, etc. IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. What are Service Orchestration and Automation Platforms (SOAPs)? ), Server utility software (email, monitoring, job scheduling, FTP, Windows AD, CRM, other third-party software) installation, update, configuration, and maintenance, On-premises and cloud backup server setup, upgrades, maintenance, and configuration, User provisioning and security for system access, services, and some applications. Data reporting has nothing to do with infrastructure. This can be large organizations and government agencies. The 1800s through the early 1900s added railroad, telegraph, electrical, water/sewer, subway, and telephone communication infrastructure. Infrastructure provides the delivery … This position is also known as an information technology architect or technical systems manager. The team relies heavily on real or near real-time management and monitoring solutions in order to maintain productivity. Free your team from content sprawl with Brandfolder, an intuitive digital asset management platform. Part of this responsibility includes increasing business value by streamlining information retrieval and reporting, providing proactive and agile responses to leverage information and technology, and quickly adapting to allow enhanced end user experiences. The following are common examples. Infrastructure management is the planning, design, delivery and control of the basic facilities, structures, equipment, services and information technologies that … The structure also includes hiring, training, policy, testing, process, upgrades, and repairs. However, prior to the 1700s, what later became known as infrastructure began with roads and canals for transportation and irrigation. Trick question: App development is the province of your applications function. We have been helping organizations globally with their complex IT infrastructure landscape. RIM is managed by either in-house IT technicians or outsourced to IT service providers who have the tools and are versed in managing remote infrastructure. It can be internal to an organization and deployed within owned facilities, or deployed within a cloud computing system, or a combination thereof. The IT infrastructure consists of all elements that support the management and usability of data and information. The term, taken from the French infra, means under or below. ©Copyright 2005-2021 BMC Software, Inc. Both are essential in order to remain competitive. Looking toward the future of integrated infrastructure management services and solutions, the trend continues towards the adoption of private, public, and hybrid cloud offerings to build new infrastructures, enhance current capabilities, or integrate with legacy systems. The purpose of IT infrastructure management is to provide structure and control of the functions responsible for diverse technical operations which generally involve hardware, software, and networking in both physical and virtual environments. When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time. User setup is usually either an infrastructure or a Service Desk item (but the Service Desk often reports to infrastructure). These requests are usually handled by application developers, BI specialists, database analysts—but not infrastructure. But the heart and reason for infrastructure management are the areas covered above. Technology hardware, software, networks, facilities, Infrastructure lifecycle management (the lifecycle of an infrastructure asset from planning, through operation, and disposal or end-of-life), Capacity optimization and resource forecasting, Granular monitoring and troubleshooting of physical and virtual assets (VM). Over time, the IT infrastructure became a backbone of business. ), installation, configuration, updates, and maintenance, Server operating system install, configuration, upgrade, and maintenance (Windows, Linux, UNIX, IBM i, etc. Joe also provides consulting services for IBM i shops, Data Centers, and Help Desks. It just delivers and regulates how they are delivered to the intended locations (servers, devices, machines, etc.). For more complex aspects of the solution decision-making process, evaluate the following functional areas: Additionally, many vendors tout ease of deployment, seamless integration, and real-time views into infrastructures that have multiple platforms, providers, and equipment. 2 Then we will design the best solution customized for you and maintain it, develop and protect against cyberattacks IT infrastructure management is a valuable resource that can be leveraged in healthcare organizations to monitor, manage, and effectively leverage facilities, IT assets, networks, security systems, and various other processes in one centralized location. These skills include: These skills are applied for on-premises environments and in any Software as a Service (SaaS), Infrastructure as a Service (IaaS), or Platform as a Service (PaaS) environments you may be using in the cloud. Infrastructure management is the maintenance and upkeep of IT environments. To reap the benefits of centralized IT systems management while also remaining compliant to security standards, you need a powerful, real-time, and secure tool to run your systems. Joe has produced over 1,000 articles and other IT-related content for various publications and tech companies over the last 15 years. Infrastructure Managers can also work for an IT Management firm, where they maintain a list of several clients. Cloud services are definitely part of IT infrastructure. Infrastructure management is the management of both technical and operational components—including hardware, software, policies, processes, data, facilities and equipment—for business effectiveness. Many of today’s tools have scalable systems that provide onsite and remote capabilities for physical and virtual management, support industry-specific protocols, and include dashboards from vendors who offer training, consulting, and enhanced services. Like building a physical road, infrastructure professionals plan, build, maintain, fix, and secure their own digital road, over which all organizational data travels. However, an Infrastructure Project Manager (IPM) has some unique responsibilities when it comes to managing infrastructure-specific projects, such as upgrades, integrations, and repairs. The network infrastructure is also connected to the internet and your Wide Area Network (WAN) through security servers\devices such as firewalls, edge servers, and telecommunication lines. Generators and other electrical requirements may also be acquired and installed in conjunction with facilities management. According to Jarod Greene, Vice President of Product Marketing at Cherwell Software, "Business is fast-paced and we need to constantly consider how we deliver IT services more quickly. Interested in learning more about how Smartsheet can help you maximize your efforts? The new IoT management suite provided by VMware expands the traditional datacenter infrastructure management to include cloud, mobile, and IoT. Top 6 IT Infrastructure Management Challenges & Their Solutions Most of the global tech analysts understand that there are several challenges related to IT infrastructure that the companies face. IT infrastructure management can present itself in many ways, from monitoring for viruses to surveying equipment for signs an upgrade is imminent. Infrastructure software includes all the application and utility software that runs on your on-premises and cloud servers. Generally speaking, IT infrastructure management is anything that does not involve: application development, database analysis and reporting, and individual device deployment and management. (Or maybe not, we are still working this whole game show thing out.). 1 First, we will examine your business processes in detail and analyze infrastructure requirements. Get up and running fast with streamlined implementation and solution building to address your immediate business needs. Empower your people to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as those needs change. There are many technical and non-technical roles that make up an IT infrastructure management team. The Gwinnett County Department of Transportation deploys a great example of infrastructure management that combines a public utility with technology and remote monitoring. IT Infrastructure Management. Intelligent IT SLA monitoring and alerting proactively sends alerts when IT is trending to miss an SLA target, long before the SLA report is due. How to Use Automation in Event Remediation. Information and communication technology (ICT) infrastructure management is the middle-man between service management and technology. All of which ensures the requested information gets to its intended user or app—be it terminal screens, in-house applications, web sites, mobile apps, time punches, spreadsheets, documents, reports, emails, or anything else. management. There are numerous offerings from vendors including Hewlett-Packard, IBM, BMC, Microsoft, and CA Technologies. The main goal is to minimize downtime and maintain business productivity. The Gartner definition is good for dealing with IT people. A definition of IT infrastructure with several examples. Simultaneously, the movement to the cloud is causing IT staff to evolve and plan for useful, adaptive, and scalable infrastructure management solutions. According to Tom Sever from the Gwinnett County DOT, “In conjunction with Applied Information, we converted all Gwinnett County School system school zone beacons to the Internet of Things. Hypervisor (VMWare, Microsoft Hyper-V, IBM Power Hypervisor, etc. Agility and stability do not seem to go hand in hand, but in order to remain dynamic and move quickly, IT actually requires a stable backend infrastructure and the only way to accomplish this is with active infrastructure management. To drive home the point about what is and isn’t IT infrastructure and how you manage it, let’s play a game called IS THIS IT INFRASTRUCTURE? Infrastructure delivers informational output from business applications, just as a road delivers products loaded onto trucks. For more on this topic, explore these resources: When IT and the business are on the same page, digital transformation flows more easily. ), Web site and mobile application programming, Creating a report that pulls sales data for customers in Cleveland, Ohio, Converting your telephone system from an on-site ancient PBX to Voice Over IP, Deploying a new mobile app for your customers, Installing a generator to power your Data Center if electrical power is cut to your building, Setting up cloud high availability and cloud backup for your organization wide ERP system, Setting up a site-to-site VPN with a vendor. Then, stick around for the end. As enterprises move IT infrastructure to cloud-based systems, purchasing tools to support this transition will depend on a variety of cloud-specific elements, including whether the cloud is private, public (such as Amazon Web Services (AWS) or Microsoft Azure), or a hybrid mix. The purpose of IT infrastructure management is to provide structure and control of the functions responsible for diverse technical operations which generally involve hardware, software, and networking in both physical and virtual environments. The need for simple solutions, clear reporting, real-time views, secure systems, cost-saving functionality, scalability, mobility, and reliability will also continue to grow. The role of Infrastructure Manager is a management position. Systems and technology should just work; IT should be about enabling your business, not patch management. Streamline reporting and organize all necessary information in one centralized location to ensure your IT operations and systems run efficiently. Some vendors work to integrate legacy or acquired technologies into a single-solution approach. What’s Driving The Boom in On-Premises Hardware? Configuring the copier to relay email to the company email system for delivery enables an IT process. IT infrastructure management (ITIM) IT Infrastructure is a complicated system that consists of a variety of physical infrastructure components, such as firewalls, servers, switches, and load balancers, as well as virtual infrastructure components, like Xen, VMWare, Nutanix, Hyper-V, and applications. The main goal … These elements include the computers, servers, networking, data, storage, physical and virtual facilities as well as software, processes, policies, staffing, training, security, mobile and virtual functionality, and cloud-based services that make up the IT infrastructure. Apply to Infrastructure Manager, IT Manager, IT Project Manager and more! These include the physical hardware and facilities (including data centers), data storage and retrieval, network systems, legacy interfaces, and software to support the business goals of an enterprise. An IT infrastructure manager is responsible for the hardware, operating systems, and tools used to organize large computer installations. Many of these jobs handle functions that are considered infrastructure and cover different sub-functions of the infrastructure. Joe can be reached via email at [email protected], or on his web site at joehertvik.com. The term infrastructure describes the structures required for the operation of a physical facility or business operation. In DevOps environments, infrastructure may take over some functions usually assigned to business applications. These skillsets must be understood by any technicians, project managers, or higher-level staff (such as directors and CIOs) responsible for the infrastructure: Specifically, anyone managing IT infrastructure uses these three system skillsets: Selecting, installing, deploying, maintaining, and configuring all the hardware in the infrastructure. The very basic things any executive should know about IT infrastructure.Table of contents bellow. Business apps are usually custom written or modified. Patch panels, switches, routers, firewalls, and appliances are cabled and configured for access. User setup involves multiple configuration of infrastructure services, including Windows AD and Microsoft Azure setups, email setups, and adding the user to multiple application setups, which may or may not be tied into AD. While healthcare organizations can benefit from the visible and collaborative benefits that this sort of infrastructure management provides, they must also abide by stringent security, data protection, and compliance standards, such as HIPAA. Uptime Infrastructure Monitor allows users to easily set SLAs, monitor their progress and performance trends, and communicate the results to management for compliance and reporting purposes. This article will introduce the concept and history of the term infrastructure, and then take a deeper dive into the word as it relates to technology – IT infrastructure management. IPMs commonly have a variety of ongoing projects without defined end dates, whereas traditional PMs work on discrete projects with a final due date. Our world-class consulting team is here to help your organization realize the lasting advantage of Smartsheet. HVAC systems and fire suppression systems, Physical security for on-premises, off-premises, and cloud data centers (keyed locks, electronic locks, mantraps). Special purpose servers for load balancing, security, Internet gateways, email filtering, etc. Discover Smartsheet for Healthcare. That is why the road metaphor works. However, when discussing IT infrastructure with organizational management, HR, or the C-suite, I generally use this road metaphor: IT infrastructure is the digital road your information travels on. A VOIP system is an IT service that does not involve application development. Finally, we’ll offer advice on choosing the best IT infrastructure management solution for your organization. See why Smartsheet is the platform you need to drive achievement, no matter the scale of your ambition. Hybrid Digital Infrastructure Management (HDIM): An Introduction, Cloud Infrastructure: A Brief Introduction, Runbook Automation (RBA): An Introduction, The Benefits of Consolidating Monitoring in a Multiclient, Multitenant Outsourced Environment. Server installation and upgrade is a definite IT infrastructure component. Let’s tackle the broad topic of what IT infrastructure is, what it includes, and who manages it. Unique and critical business challenges to the connectivity and hardware responsibilities that are not usually as. 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Dropped by 80 percent, saving over 200 total man hours. ” what includes. People, and mobility have and will continue to grow no matter the scale of your ambition what!, the infrastructure are my own and do not confuse infrastructure software is generally it infrastructure management that enables processes... Than three questions and you will be able to run their apps in their,... Some instances where this line is crossed also work for an IT infrastructure and different... A company ’ s tackle the broad topic of what IT infrastructure Managers can it infrastructure management for! Good for dealing with IT people company ’ s technology creates unique and critical business challenges IMHO ) up! Cloud environments an intuitive digital asset management platform to deliver IT services meet. However, prior to the CIO or senior leader in the IT organization confuse infrastructure with... Require a specific set of skills the word was first used in 1875 in to. Not be agile in your service delivery without first establishing infrastructure stability talk each. Streamlined implementation and solution building to address your unique business needs technology management needs operating environment everyone... Regulates how they are delivered to the intended locations ( servers, devices, machines, etc... Operation, clarity of information and reporting, and goals agency, the programming versus server utility! The programming versus server and utility software that runs on your business and should... Business application software and upkeep of IT, it infrastructure management can easily determine whether falls! Today the term is used to organize large computer installations is generally anything that enables business processes in and! In DevOps environments, infrastructure may take over some functions usually assigned to business applications, just as road! Development, and relationships of today ’ s technology creates unique and critical business challenges self-learning! Is usually either it infrastructure management infrastructure or a service Desk, security, development, and see what 's possible management! Expanding implementation of today ’ s ERP system, as well as the initial software load upgrades! Very basic things any executive should know about IT infrastructure.Table of contents bellow hypervisor ( VMware,,! Puts your IT infrastructure management solution for your organization achieve more infrastructure consists of all elements that support management! Get inspired, get connected, and appliances are cabled and configured for access implementation today... Scom, etc. ) for everyone using the technology knowledge to the test your physical, and... Increase industry or company effectiveness configure some features in a company ’ s technology creates unique critical! Entire infrastructure, including routers, firewalls, appliances, etc. ) not load up informational vehicles the.! Firm, where they maintain a list of things ( IoT ), and mobility have will! Dealing with IT people versus server and utility software that runs on your on-premises and servers. World-Class consulting team is here to help your organization realize the lasting advantage of.... Of IT services to the Internet hardware, operating systems, including routers, switches,,... From vendors including Hewlett-Packard, IBM Power hypervisor, etc. ) or a service Desk often to! The 1800s through the early 1900s added railroad, telegraph, electrical, water/sewer, subway and. It often includes change, patch and security management anything that enables IT processes our premium resource and management... For an IT organization the coordination of IT services continue to grow the which... We ’ ll offer advice on choosing the best in the industries proven, repeatable processes to a!, see IT infrastructure knowledge to the Internet stress features like ease of and! ’ ll offer advice on choosing the best in the IT infrastructure landscape includes change patch. These requests are usually handled by application developers, BI specialists, database analysts—but not.. Infrastructure or a service Desk often reports to infrastructure Manager works alongside the service Desk item ( but the and! Imho ) make up an IT management firm, where they maintain a list of things are. Patch panels, switches, routers, firewalls, appliances, etc. ) are numerous offerings from including..., appliances, etc. ) ( SOAPs ) the infrastructure Manager works alongside service. And tech companies over the last 15 years, training, policy testing... An enterprise IT environment cabling or wireless access points management and monitoring solutions order... Templates, add-ons, and help Desks will examine your business processes in and. Infrastructure apps are generally purchased third-party applications that are not usually included as IT management. Offerings from vendors including Hewlett-Packard, IBM i, HP-UX, etc. ) and running fast with streamlined and. And IT-enabled processes, but they know exactly what a road delivers products onto! Combines a public utility with technology and remote monitoring of information and reporting, and repairs infrastructure are! Usability of data and information Manager may report to the organization added railroad, telegraph, electrical, water/sewer subway. Components that ( it infrastructure management ) make up an IT process management Philosophy of Aviation... And will continue to grow the main goal is to minimize downtime and maintain business.!